Well it doesn't seem long ago I was trying to resolve being overcharged and here I am again with more issues.
I tried emailing the person who helped me last time but apparently it is unsolicited so I will explain the issue here.
3rd August I spent hours on live chat with Virgin Media agreeing £54 renewal of exact same package as my account recognised (early) that my contract had come to an end and offered me a renewal deal for £57. I was then offered it for £54 in chat. I then realised as I was moving from O2 I wouldn't get Volt and although my new contract said 1gig it would actually be 500mb so I changed my mind at the last minute after pre-contract and the next day 4th August I sorted a deal with O2 as I found £6.99 for 6gb data, unlimited text, unlimited calls on moneysupermarket. When I was in chat with O2 I referred to this and asked them to match or better it which they did after I sent them a link to the offer (including this stuff in case it helps anyone).
After O2 I went back to chat with Virgin Media and after a long long wait I was offered £53 price for what I'd been offered the £54 the previous day, a renewal of my current package which was due to expire 6th August 2023.
After I was told it was all sorted even though it suddenly errored and after a few minutes I managed to get the same person/chat back, I hadn't seen the pre-contract at this stage and they were in no rush to send it, I asked about it. But I had read the one the day before and sent on request to this new person a screen grab of the £54 pre-contract as they couldn't open pdf files.
Later last night I noticed the pre-contract had arrived around the time of the final bit of conversation and I looked through it, and the initial price showed £53 and then I spotted that additional items had been added.
From 6th September 2023 the price will be £63
From 6th September 2023 the price will be £68
By then it was too late to go into chat and someone had previously helped me on this community so I sent them a message to explain that I'd noticed a few things about what they'd sorted had gone a bit wrong and explained my current situation with the new contract. I received a message from the moderators telling me off for unsolicited messages.
Well it looks like a phone call or another live chat is in my near future but I'm only writing this here so maybe someone from Virgin Media can contact me and help me in private message as they did last time when all other attempts failed.
I hope this message helps someone and thank you for reading.
(I have copies of all conversations with Virgin Media and screen grabs)
