I'm moving home so have ordered a broadband install for 1st December. In my confirmation email it said that I would receive the contract by post, during the process I said I'm not currently living there and I had to enter my current postcode, house no and how long I'd lived there. I wanted to make sure this gets sent to my current address instead of the install address as at the moment there are different tenants living in the house, but can't seem to find the answer to my question anywhere. I'm sure it's okay as I said I didn't live there at the moment, but just wanted to make sure.
I have the email order confirmation, and then the following day I got an eBilling confirmation & direct debit confirmation.
The first email said I'll receive an email with a link to the contract but I don't think I've had that. It also said at the bottom of the same email that I'd receive a contract in the post:
"You'll get a letter and a contract from us through the post. Please sign our copy and send it back to us as soon as you can. We'll also include a guide which details things to do now, on the day of your installation and afterwards."
So a bit confused if I'm waiting for a letter or an email!