New billing problem

[Loulou86]

When joining virgin i was told by virgin rep that they inform my old broadband provider and cancel it all, that I have nothing to worry about it as they take care of everything but I am getting bills now from virgin and old provider has anybody else experienced this 

[newapollo]

Hi @Loulou86 

If you transfer your landline number from the old provider to VM then that cancels the landline. This can sometimes, but not always cancel a broadband connection too. Anything else with your old provider needs to be cancelled by yourself.