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New billing problem

Just joined

When joining virgin i was told by virgin rep that they inform my old broadband provider and cancel it all, that I have nothing to worry about it as they take care of everything but I am getting bills now from virgin and old provider has anybody else experienced this 


Very Insightful Person
Very Insightful Person

Hi @Loulou86 

If you transfer your landline number from the old provider to VM then that cancels the landline. This can sometimes, but not always cancel a broadband connection too. Anything else with your old provider needs to be cancelled by yourself.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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