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New account online registration using old email address

I am on a new contract, having moved house. The old contract has been disconnected - I can still go in on myvirgin media but it shows as blank. I want to use Myvirgin media like I used to, but when I try to register with my new account, it says that username is taken, 

Clearly I don't want to change my email address.

Can I associate my email address with a new account?  I am using a personal (non VM) email account.

 

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Re: New account online registration using old email address

Hello Ehurb

 

Thanks for your post, Hope the house move went well and your all settled in 

The email you used at your old property is able to be carried over to your new account 

All we need to is request this via our IT Team 

It can take around 7-10 days though 

I will send you a private message to pass security and get this actioned 

Gareth_L

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