New account number

[jfjenkins]

Hi,

I'm having a similar issue where I've recently moved and my account number hasn't updated to the new address, could someone help please?

James

[MOD EDIT: Post split to create own thread]

[Kath_P]

Hi James, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

Apologies to hear that since moving home, you've not been able to access your new My Virgin Media. When you move, you get a new account so therefore My VM needs to be re done. As the email address is already connected to your old address however, we would need to complete a move and transfer. 

To do this, I will need to clarify a few details with you so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,