New account number, register old email address

[LCot96]

Hi, I’ve got the same issue. My email is attached to my old account so I can’t access my new package on my My Virgin Media account. Please can you assist?

[Lee_R]

Hi @LCot96 thanks for posting and welcome to our community.

Sorry to hear your email address has not been transferred from former to new account. And sorry for any inconvenience this may be causing you. I would like to help you resolve this.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R