I transferred my services over from my previous property where I was a customer of virgin media for 2 years, I moved house set up on a new account number but my new account number hasn't migrated over on my app its still showing my old account number and tells me I'm no longer a customer of virgin media, I would like some assistance in being able to action my account on the app in order for me to check my bills etc
Yes I have signed out the app and signed back in still shows old account number and area number, I have cleared my cache on my phone and history. I have even uninstalled and re installed the app and the account number has not transferred to the newly generated one by virgin media 🤷♀️
Welcome to our Community Forum and thanks for posting. If you've recently migrated your services to a new property then your online account should have been moved also. I'll send you a Private Message so I can grab some details and take a look for you.
Hi Lisa that would be great if could message me as it hasn't migrated over at all it's still showing my old account number and area number and not my new account and area number following a house move, don't understand why had a change of account number to be honest when was with virgin already 2 years all for moving home
Thank you for reaching out, I'm sorry that you've been having trouble with your online account following a home move. We'd usually recommend creating your own thread rather than posting on one that's been closed for some time, but we can certainly take a look for you.
We'll need to clear account security, so I'll send you a private message now to confirm the relevant details. Please head to the purple envelope in the top right corner to respond.