New account after moving home cant access because old account is active

[Kerri14]

Hi Molly!

also having this issue, can someone resolve please?

[MOD EDIT: Post split to create own thread]

[John_GS]

Hi @Kerri14 

Thanks for posting and welcome to the community. Please do make your own thread in the future 🙂 this is to ensure no work missed and we've moved it for you.

I'll send you a PM to help, the Move and Transfer of the online account is a 24 hour timescale. 

Best wishes.