Agreed "when you take out service" - Just to be clear - quite happy for all the services to run original length of agreed contract.
Contract agreed was EE at that time - then VM forced to Voda which doesn't work properly, sure its back on EE now, but that wont be for the duration of the bundle contract as you have to be off EE this year!
Quite happy to let the SIM run and not use it but what my other half wants is their number transferred out so they can use a decent service.
Under your T&C's - its sounds like a re-issue of a SIM card with new number; except you said in another post they oomph does not exist anymore so you cant even honour the contractual part?!
Please tell me BenMCR HOW a customer is able to transfer their number out, without affecting the contract as the customer happy with length of the contract and is not looking to get out of that. They simply want their number back.