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Shroko
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Message 31 of 37
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Re: New Volt Packages dumped Ultimate Oomph

Question you need answering is can you merely transfer the number on your existing VM oomph SIM bundle? Without requiring a re-contract or new SIMO, or any other change to the existing Oomph bundle. 

After all, you ported the number over to VM when you signed up. You were assigned a different number originally by VM on the SIM you received at the time,  would be great if that number could simply be reverted, allowing you to transfer your current number to another provider. 

Doubt it is that simple though!  In my experience of VM, communication is perhaps not the best between various teams within the company. Hence, why you are struggling to get a definitive answer even here. 

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BenMcr
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Message 32 of 37
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Re: New Volt Packages dumped Ultimate Oomph

That's just not how a PAC works. It's specifically designed across the industry to cancel the account for the mobile number at your existing provider.

So there is no mechanism in place to use a PAC and take your number elsewhere while keeping the underlying mobile account running.

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I work for Virgin Media - but all opinions posted here are my own
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unisoft
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Message 33 of 37
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Re: New Volt Packages dumped Ultimate Oomph

But its not a PAC that's the issue. Its the lack of procedure for VM to issue another SIM with a new number because you don't recognise oomph anymore because it suits you. Even though you yourself have paste the contractual T&C's where you clearly say you do this!!!! In law, the contract wins...

In my opinion, that's holding me to ransom, an unfair contract. I say unfair, because its not a question of ending a contract early or not paying for it as the reason even though the oomph SIM has been a disaster (hence reason wanting to port number away).

VM could at least offer to transfer number to an O2 SIM and call the package a Volt package from that point on, or allow the transfer out and adjust oomph to a volt package at similar pricing.

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BenMcr
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Message 34 of 37
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Re: New Volt Packages dumped Ultimate Oomph


@unisoft wrote:

VM could at least offer to transfer number to an O2 SIM and call the package a Volt package from that point on, or allow the transfer out and adjust oomph to a volt package at similar pricing.


Moving from Ultimate Oomph to Ultimate Volt and moving the linked mobile number from Virgin Mobile to O2 is possible. That would move you from M600 to Gig1 as that's what's in Ultimate Volt (or you'd remain on M600 until Gig1 is available in your area).

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pcg33kuk
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Message 35 of 37
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Re: New Volt Packages dumped Ultimate Oomph

Stop using common sense..

This is a company who can't even get facts straight between the 2 sister companies....
unisoft
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Message 36 of 37
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Re: New Volt Packages dumped Ultimate Oomph

Its not ultimate oomph. It's a normal bundle oomph.

We don't mind the number going to an O2 SIM or being able to port out (even if we still had the oomph SIM and paying for it under original bundle even though we wouldn't use it and in fact, when forced to Voda will not be able to because of little or no signal anyway). We just don't want the current bundle pricing to change, or change very little.

 

unisoft
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Message 37 of 37
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Re: New Volt Packages dumped Ultimate Oomph

Here are the facts:

VM CS *can* PAC transfer a number AND then re-issue a new SIM with a new number to continue the oomph contract till the end. Anyone saying they can't is talking tosh. Ring in and explain clearly that you are not looking to cancel the SIM or get out of the contract and just want to port the number away.