New Virgin media deal signed off and agreed 23/09/23

[Peterkelly]

Signed a new deal rang Virgin Customer Relations on 27/09/23 they could not access this Got new bill for October new deal of £43.99 not there old deal which expired on 21/09/23 still in place Can anyone help please 

[Peterkelly]

Who is dealing with this 

[Adri_G]

Hi, Peterkelly.
Thank you for your post on our help forums and welcome back to the community.

We're sorry to hear of the issues with your new signed deal and bill charges, we'd love to best assist with this.

In order to view more on what's happened and help, I'll send you a PM here shortly.

Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.

[Adri_G]

Hi, Peterkelly.

I have personally invited you to PM and I've also messaged you back after your latest replies, please check your inbox for me. 🙂
Ta,

[Kath_F]

Hi Peterkelly, 

Thanks for coming back and updating us via private message. 

We're happy to hear the install has been completed now. As mentioned in private message, a cheque has already been sent regarding any install compensation. You usually get this within 14 days of it being sent. 

If you've still not received this after that time, pop back to us here and we'll be able to chase things up for you. 

Many thanks,