Virgin Media Community

[Gurtlky]

Hello,

I recently rejoined Virgin Media. The email address I used to sign up is the old email address I used for my old Virgin Media contract.

When I log on to my Virgin Media account, it still shows my old account, including old account number. I have tried re-registered with my new account details, and tried to use a different email but it gives me errors each time.

Is there any way that I can attach my new account number to my Virgin Media account?

Thanks

[Travis_M]

Hi @Gurtlky 

Thanks for your post and sorry to hear about this issue with your online account

I am going to drop you a private message now to collect some more information, please keep an eye on your inbox for a message from myself

Regards