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New VM customer, one month in, new contract sent unsolicited with wrong price

Hello

New VM customer, joined end/March 2020. I was sent a contract on March 29th for TV/broadband/phone, for £33 including promotional discount for a year. Price was due to go up to £54 on 30th March 2021. Fair enough, I'm a new customer, I know how this works.

Just had another contract through telling me my price is now £54, not in a year's time.

I can't contact anyone at VM and I am seriously unhappy about this.

Anyone from VM out there monitoring this? I need to get this sorted but now sure how to.

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Re: New VM customer, one month in, new contract sent unsolicited with wrong price

Hello

With regards to account issues I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: New VM customer, one month in, new contract sent unsolicited with wrong price

Thanks Mike, I'll try that.

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