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New TV Contract

Hello,

I signed up for the Sports Bigger Bundle a few months ago, and it's not that big of a deal right now as I have paused the subscription and its all billing fine.

The problem is, the channel package was supposed to include SS HD, however, it doesn't - those channels are all blacked out. This was never on my EPG list - even when I paid the full price, however, I joined just before C-19 hit, and I haven't been able to get in touch via any channels, and its not that urgent, but just wanted to log somewhere as its 3 months into the contract now.

If this will be added when rebilling occurs I'm ok with this, however, if this is a mistake, can someone please look into this.

Many thanks

Chris Bottomley

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Alessandro Volta
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Re: New TV Contract

What makes you think the HD varient is included in your contract?  

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Re: New TV Contract

Because that is what the deal was?

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Very Insightful Person
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Re: New TV Contract

was SS HD listed on your contract?

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Re: New TV Contract

Maxit TV

Sky Sports Collection

V TV v6

M110 Fibre

Telephone / TW / FV

is what is listed?

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Re: New TV Contract

"Watch all the action in stunning HD for an extra £7 a month" doesn't look like you have the HD

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Message 7 of 10
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Re: New TV Contract

This is the package I signed up to

Capture4.PNG

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Re: New TV Contract

Hi yeah, I understand that - I don't think i can post pics (probably to due to my permissions) - however, regardless of what I've got right now, the contract, the package, the deal is wrong compared with what I signed up to?

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Re: New TV Contract

its not what you signed up to its what your contract said. You may need to contact CS to get it sorted

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Message 10 of 10
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Re: New TV Contract

Righteo - yeah again, I've tried to call them multiple times, left it on for a couple of hours whilst working - I understand there busy, however, I guess I was just looking into if there was a easier method of communication via the forum, that could rectify the issue with wasting my time, and me taking up valuable resource.

I will try calling again

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