I signed up for the Sports Bigger Bundle a few months ago, and it's not that big of a deal right now as I have paused the subscription and its all billing fine.
The problem is, the channel package was supposed to include SS HD, however, it doesn't - those channels are all blacked out. This was never on my EPG list - even when I paid the full price, however, I joined just before C-19 hit, and I haven't been able to get in touch via any channels, and its not that urgent, but just wanted to log somewhere as its 3 months into the contract now.
If this will be added when rebilling occurs I'm ok with this, however, if this is a mistake, can someone please look into this.
Hi yeah, I understand that - I don't think i can post pics (probably to due to my permissions) - however, regardless of what I've got right now, the contract, the package, the deal is wrong compared with what I signed up to?
Righteo - yeah again, I've tried to call them multiple times, left it on for a couple of hours whilst working - I understand there busy, however, I guess I was just looking into if there was a easier method of communication via the forum, that could rectify the issue with wasting my time, and me taking up valuable resource.