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New Payment

Thorneyn
Joining in

on ‎28-10-2023 18:12

I have been offered a deal of £106.99. I went away to consider it and want to accept it but I just can't get to a human on any of the communication channels. Can someone help, please?

 

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japitts
Very Insightful Person
Very Insightful Person

on ‎28-10-2023 19:14

VM's retentions offers are usually "of the moment" and valid for the duration of that call. Usual advice on this forum is to accept any offer immediately and then use the 14days statutory cancellation if necessary.

Best you can now do is to call in and renegotiate again. Choose a price you're willing to accept, if you're offered it - accept. If you're not - give your cancellation notice.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Chris_W1
Forum Team
Forum Team

on ‎29-10-2023 08:37

Hi Thorneyn, thanks for the message and welcome to the forums. 

We don't do package changes over the forums and recommend you give us a call on 0345 454 1111 options 1, 4 and 4 so that this can be added for you. 

Chris. 

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