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Major_
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New Hub delivery with no tracking

Hey guys. 

I rang customer services in Saturday as for most of this week I've been experiencing packet loss and high latency. The advisor said a new hub would be sent to me but it hasn't been updated on my order profile nor has a confirmation email or anything been sent, so I have no tracking details. I work all day and its a nightmare sometimes trying to get packages redelivered or pick them up. 

Any help would be appreciated. Cyberpunk 2077 is out on Thursday and I was planning on streaming it. I even booked two days off from work and was hoping to get my connection sorted by then! XD 

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Major_
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Re: New Hub delivery with no tracking

So today I've been on messenger talking to an agent who was putting me through to technical help, but now the messenger isn't showing at all now. My "order" still hasn't shown up on my.page either. 😞

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Chris_W1
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Re: New Hub delivery with no tracking

Hi Major_, thanks for the message and sorry for the delayed response. Can you confirm if the hub has now been received? Please let us know we you are still having issues and we will aim to assist, Chris 

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