yes it is connected using a supplied HDMI cable - I think what I have found is that Sky Sports channels are not HD which is a shame as I sort of wanted a sports package and the robot suggested this - BT Sports and Euro Sports are HD. Othe channels are not as good as the TVs own functionality especially for picture and sound fine tuning. There seems no way of getting HD on Sky Sports without buying a whole Sky Film and Sky Sport upgrade that I do not want. None of this is that clear in the purchasing process. I think I would be better off using the Freeview innards of my excellent LG TV which are very good with its Netflix and Amazon and Now TV apps to buy what I actually want ( BT Sport I can get some other way as there is as yet no LG APP). I do not need a landline nor do I need a SIM (which has not arrived anyway) - just a good broadband package, and the VM broadband is very good. The trouble is that there is only a way to UPGRADE packages not to DOWNGRADE without contacting some human - but there is no human anywhere apparently and all the site links send you round in circles. Trying to message for help is a joke. To say I am unimpressed is probably true. OK there is a covid crisis but Virgin are coining it during this lockdown and need to deploy more humans to sales support.
You can get Sky Sports HD without getting the movie channels as well. If you go onto any of the HD sports channels and follow the instructions on there. You can get the upgrade to sports HD done via your box, if you still want to do this.
Have you raised a complaint about this with our team to express your dissatisfaction with this experience?
Sky Sports Mix HD, is a free HD channel, when you have Sky Sports, so you wouldn't be able to upgrade from that channel. Please try to do this on channel 501 Sky Sports main event and there should be instructions on the screen.
Please let me know if you can do this or not and If you can't we can look into this further for you.
Well sort of - I decided to add the offered Sky Sports HD and Cinema package upgrade as it came up with a price way less (£7.50) than what was on the label ("from £39") and the order started to work then went... Ooops! Eventually I got through to a helpful real human and he manually added Sky Sports HD & Cinema at different price (£17.50) to what came up on line but OK as he said he had upped the speed too to 310 so it seemed OK. That partially worked but it does not not show up in my contract - I see the channels but the speed stayed the same and now very little of the account package home page on-line works. He said it would take 48 hours for the contract details to change but it has been quite a few days now maybe weeks, so now I simply don't know what is true of false except that I have the packages I want but my billing / contract and speed has not changed..
What a strange haphazard company - I have never dealt with anything quite so chaotic! Mr Branson always put himself across as a hippy stoner but probably isn't but maybe his people and systems are in a blue haze of puff... who knows! Any advice as I am bamboozled
My apologies for the delayed reply. Please either call us on 150 // 0345 454 1111 or text us on 07533051809 and we can assist further. Text replies are not instant and are automated at the start to get you through to the right team