But Virgin Media are a commercial entity, they exist, like every other company on the planet, to make money - no more, no less. They want to extract the maximum amount they can from you and every other customer, for the least service they can get away with. You, on the other hand, want the exact opposite.
They have a product/service that you want? How much do you want it? What’s it worth to you? How much are you willing to spend to get it? Or could you actually get away with a different product for far less money?
The choice is entirely yours, they owe you precisely nothing, and similarly, you owe them nothing in return!
Now I very much doubt that VM are sufficiently competent to do this, but if I were them, I would be tying your forum username to your actual VM account, and making a note of the fact that you have admitted that ‘you have to stay with VM’. Then I would set a flag against your account so that if you were to call VM looking for a deal, it would flag up on the agents screen that ‘THIS PERSON WILL NOT LEAVE - OFFER THEM NOTHING!'
In fact charge them extra! If this were a poker game, you have just shown all of your cards to the other players before betting has started!
Look, bottom line, everyone’s situation is different, but please just remember that VM are not a charity, they are absolutely not going to offer you anything at all, unless they are convinced that you are prepared to leave and hence they get nothing. The only, only way of getting any sort of good deal is to leave, put your notice in, no messing about - do it! You may, probably will, but not guaranteed, get a call sometime in your notice period offering you a better deal - take it or leave it. It’s all ultimately a game of bluff and counter-bluff.
