I've just checked my bills and I have a message saying my new contract has been accepted, but the contract was sent to an email address I have had no access to for nearly 5 years.
My contact details all show my current virgin email address and I can see no way of changing the email on my contract.
Any help in resoving this would be appreciated
Just realised I should probably have posted this in 'Managing Your Account' sorry.
Go to Answer
Welcome to the community page, thank you for posting in here.
I am sorry for the issues with your email and contract.
I tried using your forums details to locate your account but it only brought up your old account, I will send you a private message so I can help you further.
Look out for my message in your purple envelope 🙂
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4 weeks ago
Thank you for talking to me in private @Jonny_Mc.
I am glad that I was able to work with you and find a solution.
I hope you have a lovely day.
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