New Contract not updated on system

[Matt36]

I recently negotiated a new contract after my existing 18 month contract expired. I agreed the terms of a new contract over the phone with an advisor, and the pre contract documentation was emailed out to me last Tuesday. On Saturday i received my new router as the new contract includes 1GB internet. However the new contract details do not appear to have been updated on my account. If i log in to My VirginMedia and select view my contract then there is no record of the new agreed contract. Can anyone advise on this please as i dont want next months bill to be based on my old contract price?

[Gareth_L]

Hello Matt36,

Thanks for your post. 
Sorry to hear about the issue with your contract not showing online.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L