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New Contract not updated on system

Joining in

I recently negotiated a new contract after my existing 18 month contract expired. I agreed the terms of a new contract over the phone with an advisor, and the pre contract documentation was emailed out to me last Tuesday. On Saturday i received my new router as the new contract includes 1GB internet. However the new contract details do not appear to have been updated on my account. If i log in to My VirginMedia and select view my contract then there is no record of the new agreed contract. Can anyone advise on this please as i dont want next months bill to be based on my old contract price?


Forum Team
Forum Team

Hello Matt36,

Thanks for your post. 
Sorry to hear about the issue with your contract not showing online.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great.