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minichris
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New Contract not showing in MyAccount

Hi

We started a new contract yesterday yet it hasn't been reflected in MyAccount and the speeds have not changed. 

Am I being too eager or has something not gone quite right?

 

Thanks

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JitteryPinger
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Re: New Contract not showing in MyAccount

Have you checked order tracking?

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

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JitteryPinger
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Re: New Contract not showing in MyAccount

https://my.virginmedia.com/trackorder/view-orders

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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minichris
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Re: New Contract not showing in MyAccount

Yep, no open orders. 

 

Thanks

 

Edit - it isnt quite the full 24 hours yet, but I was under the impression it should not take more than a couple of hours to action and make live from point of accepting? 

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JitteryPinger
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Message 5 of 10
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Re: New Contract not showing in MyAccount

Doesn't seem like the order has gone through properly, you have any partial charges showing under bills area.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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minichris
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Re: New Contract not showing in MyAccount

No partials or anything like that. 

I have the gentleman from retentions mobile number so I will send him a quick message later if nothing changes at the 24 hour point. 

Thanks again

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JitteryPinger
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Re: New Contract not showing in MyAccount

A mobile number??

How did you reach out to retention's in the first place.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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minichris
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Re: New Contract not showing in MyAccount

The usual way, "thinking of leaving", reject first offer and submit 30 days notice, wait for call back. Mobile because they are working from home. 

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minichris
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Re: New Contract not showing in MyAccount

I think I was just too eager, MyAccount now seems to reflect the new contract, I assume the rest will follow shortly.

Thanks

JitteryPinger
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Message 10 of 10
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Re: New Contract not showing in MyAccount

Great news, glad its all shown up.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction