Virgin Media Community

[minichris]

Hi

We started a new contract yesterday yet it hasn't been reflected in MyAccount and the speeds have not changed. 

Am I being too eager or has something not gone quite right?

Thanks

[JitteryPinger]

Have you checked order tracking?

[JitteryPinger]

https://my.virginmedia.com/trackorder/view-orders

[minichris]

Yep, no open orders. 

Thanks

Edit - it isnt quite the full 24 hours yet, but I was under the impression it should not take more than a couple of hours to action and make live from point of accepting? 

[JitteryPinger]

Doesn't seem like the order has gone through properly, you have any partial charges showing under bills area.

[minichris]

No partials or anything like that. 

I have the gentleman from retentions mobile number so I will send him a quick message later if nothing changes at the 24 hour point. 

Thanks again

[JitteryPinger]

A mobile number??

How did you reach out to retention's in the first place.

[minichris]

The usual way, "thinking of leaving", reject first offer and submit 30 days notice, wait for call back. Mobile because they are working from home. 

[minichris]

I think I was just too eager, MyAccount now seems to reflect the new contract, I assume the rest will follow shortly.

Thanks

[JitteryPinger]

Great news, glad its all shown up.