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New Contract - Sky Cinema missing after change

AMY2207
On our wavelength

Just changed contract yesterday.  Should have Sky Cinema.  Not been upgraded yet.  How do I access Cinema?

 

 

[MOD EDIT: Subject title changed for clarity]

3 REPLIES 3

SpacePhoenix
Fibre optic

I believe that Virgin have to manually add any Sky Movies or Sky Sports channels. Hopefully someone from Virgin will soon pop on and be able to check out if it's been done at there end.

In the meantime there's an option in a menu on any box running the TiVo software that essentially makes the box "phone home" to check to see what channels it should be allowing to be shown. Don't remember off-hand where the option is located

Vikki_M
Forum Team
Forum Team

Hi AMY2207

 

Thank you for your post and welcome back to our community.

I will send you a private message now so we can confirm the delivery date.

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team


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japitts
Very Insightful Person
Very Insightful Person

Package changes instigated by phone are usually immediate, anything done online or by self-service are manually keyed in 1-2 days.

On a TiVo/V6, synch your box's EOG with your account via Home > Help & Settings > Help > TV Care > I'm missing some channels.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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