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Rab69
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New Contract I Didn't Agree To

Thinking of changing to Sky and looked up my Virgin account to find out I have a new contract since May this year, which I did not agree to and have not spoken to anyone about.

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japitts
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Re: New Contract I Didn't Agree To

Did you make any changes to your account around that time? Perhaps having a promotion or discount added (that's a common one) or perhaps adding/removing any services?

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Rab69
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Re: New Contract I Didn't Agree To

Nothing I can see. I shall call them tomorrow.

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Alex_RM
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Re: New Contract I Didn't Agree To

Hi Rab69,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry for any confusion regarding your contract and package. 

 

Have you been able to speak with us since your post to get this clarified?

 

I'm not able to book disconnections via the community, however if you need me to check the contract length for you let me know.

 

Alex_Rm

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Rab69
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Re: New Contract I Didn't Agree To

Hi, thanks for getting in touch, however, as I didn't agree to a new contract, the duration won't be an issue.

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Hayley_S
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Re: New Contract I Didn't Agree To

Thank you for the response @Rab69.

 

We would be sad to see you go 😞 But if this is what you need to do then we will understand.

Hayley
Forum Team



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