I have tried numerous times to get an answer over the phone on this one and online, to no avail.
Agreed a new contract at the beginning of December, and was told that the new services would kick in once my new equipment had been received.
I am still waiting on my new TV box to replace the current exact same one (I have been told the new channels will be on the new box) and the new Hub which will activate my broadband speed increase.
Currently on my most recent attempt to get an answer over the phone. Been passed around 4 times and waiting for my 5th contact...:
Can someone here please help?
Really sorry that there was an issue with your upgrade, this isn't good.
I've had a look into the back end of things and I can see that since posting you've also spoken to the team for further assistance.
I hope that is it all sorted but if you need anything else please let us know