I signed up to Virgin BB, TV & Phone yesterday as having woeful BB speeds from Plusnet. One thing we didn't discuss on the phone was whether I needed to contact my previous provider (Plusnet) or whether Virgin did that automatically?
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Usually if you have asked to keep your remaining number then virgin media will contact your provider for you , if this was not discussed on the call then I would advice to contact your provider yourself
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Only if you asked to port your landline would any action be taken at PlusNet.
If you did ask for a port, your landline, if it is with PlusNet, will be cancelled, as will your broadband.
If you asked for a port, if your landline isn’t with PlusNet, it will be cancelled but your broadband won’t.
If you have TV with another supplier, this will not be cancelled.
It will be difficult at these times but it is always best to explicitly cancel with your previous supplier but you should be aware that your landline with a previous supplier must still be active when Virgin Media try to port your number.
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