New Address not listed

[Chrisp45]

I am an existing Virgin Media customer on “Biggest TV Volt” bundle. 
I shall shortly be moving home and wish to transfer my current package to my new address but my new address is not listed on the drop down list when I enter the postcode.

it is not a new property, and every other house in the cul de sac is listed. 
what do I do? 

[Sabrina_B]

HI @Chrisp45 👋.

Thanks for reaching out to us. Apologies you are having issues in trying to locate your new address on our website. Wwe would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.

Thanks.

Sabrina

[Chrisp45]

Can’t locate envelope. 

[Matthew_ML]

Sorry to hear that, I will re-send the message now for you. Cheers