on 05-05-2022 08:39
Hi,
I am new to Virgin Media but have been unable to set up my online account. When I try to register I get a message saying 'Sorry to see you go' after I enter my email address.
I was previously with the Company many years ago. After looking at other questions similar to this on the forum I have tried to log in via Internet Explorer but this did not work either. I have tried calling up but have not had any response to the 'IT Team' in over a week.
Has anyone else came across this?
Answered! Go to Answer
on 05-05-2022 11:03
Good Morning @VICELR, thanks for your post on our Community Forums, and a very warm welcome to you!
Sorry to hear of the issues registering for the self-care account
Can you please confirm that the E-Mail address you're using to try registering for the self-care account is different to the one used when you last had the services with Virgin Media?
Once and E-Mail address is used as the primary account, it cannot be used to set up accounts moving forward
Kindest regards,
David_Bn
on 05-05-2022 11:03
Good Morning @VICELR, thanks for your post on our Community Forums, and a very warm welcome to you!
Sorry to hear of the issues registering for the self-care account
Can you please confirm that the E-Mail address you're using to try registering for the self-care account is different to the one used when you last had the services with Virgin Media?
Once and E-Mail address is used as the primary account, it cannot be used to set up accounts moving forward
Kindest regards,
David_Bn
on 19-05-2022 17:37
Hi,
I would assume it is the same email address as this is the only email address I have used for many years. This is also the email address the order was progressed through.
thanks
on 19-05-2022 20:00
Thanks for getting back to us 🙂
I've had a look at things from our side, and so I can go through the details of the IT ticket I'll need to pop you over a private message (purple envelope, top right hand corner)
Alex_Rm