Never received bundle bonus

[myl_35]

In December I chose to use Virgin media for my broadband partly because a deal I could use came with a £75 amazon voucher.

When am I meant to be receiving this?

I have never had anything sent to my email (or in spam) or my home address.

I have received no further information on this offer either.

What am I meant to do here?

[Carley_S]

Hi myl_35

Welcome back to the community 

Sorry to hear about your concerns over your welcome offer voucher that you have yet to receive. Can you confirm whether the deal was through a 3rd party site or was it a deal through Virgin Media? 

[myl_35]

Hi Carley,

Thanks for your reply.

It was an official Virgin media offer done through Discounts For Teachers.

The full discount gave the package for a set length at a reduced price with the amazon voucher.

I know it activated as I am paying the monthly price displayed in the offer, however I have never received the voucher that was mentioned.

Kind regards

Myles

[newapollo · Accepted solution]

Hi @myl_35 

It looks like you need to contact discountsforteachers

Info below from https://www.discountsforteachers.co.uk/help-and-advice/faqs-offers-discounts 

If your enquiry relates to any of our e-vouchers or gift cards, please contact:

Email - WAD.customercare@sodexo.com

Telephone - 01908 303530

Please only contact this team if you are having difficulty registering for pre-paid discounted gift cards and e-Vouchers, would like more information about pre-paid discounted gift cards and eVouchers or you’d like to discuss an existing order starting with "MGP".