I have no idea if I am posting in the right board but here goes...
I downgraded my Virgin media to broadband only. I cancelled both the phone and TV as it was not being used.
This was done over the phone and after some calculations it turns out I was owed 3 months free or it was part of the new deal. I cant remember to be honest.
Anyway after 3 months of paying nothing I get my first payable bill through. This bill however was higher the expected. This is because it has Netflix attached. I dont remember ordering Netflix as I dont normally watch it and wanting broadband only would only use it through my TV anyway and not the box as that was sent back. I certainly do not have login details for it.
I am sure I signed in and found out where to cancel it in my virgin media. Last month. This month I have again been charged and again gone in and cancelled it. I have also took a screen shot.
Is there someone from VM that can go into my account and make sure it will not renew please.
