Virgin Media Community

[bananafish2k]

I upgraded to the Ultimate Volt bundle including Netflix last week but so far am unable to access Netflix. I have called support and I think they were raising a ticket about this but they gave me no reference number and I'm not sure they entirely understood the problem.

I have not received an email or text about Netflix activation (including checking my spam folder). When I log in to My Virgin Media there is no "Activate Netflix" tile. If I go to "Entertainment Services" and click on "Want to watch Netflix on Stream from Virgin Media? Add it here." I see:

Sorry, something's gone wrong! 
We're having some technical issues so we can't add this right now. Please try again later.

And if I go to the https://www.virginmedia.com/my-virgin-media/account-settings/netflix I get:

Unfortunately, you don’t currently have a Netflix account

But don’t worry. You can add a Netflix subscription to your Virgin Media account.

Could someone help please?

[Tom_W1]

Hi @bananafish2k thanks for your post here, although we're sorry to hear of your concerns surrounding Netflix. 

With this in mind, we may need to raise a ticket for you in order to receive the activation email once again.

Please allow me to send you a PM so we can look into this further for you, kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[bananafish2k]

Just an update for anyone searching for Netflix activation problems and sees this message.

Still not resolved. Apparently tickets have been raised but there's no visibility into what is happening. It's truly bizarre.

[Kath_F]

Hi bananafish2k, 

Thanks for coming back to the Community with an update. 

We understand just how frustrating this can be. As Tom already mentioned in his PM, Netflix issues are quite complex but the IT team will be doing what they can. 

I have noticed a pattern where they tend to do these tickets in bulk and we don't get any update from then until they are resolved. Either way, Tom will be in touch as soon as he hears anything from the team. 

Many thanks,