on 16-05-2022 19:20
Supposed to have Netflix as part of package. Worked for three days. Then broadband was upped to what it should have been. Now no Netflix. Fed up of hollow promises from agents. Must have spoken with about six different staff. No one gets back. No one fixes.
on 17-05-2022 21:01
on 18-05-2022 08:37
Hi Charvie. I am sorry you feel this way. You have called and chatted with the team regarding this issue who have raised it with IT for you. They're still working on it. Best,
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on 24-05-2022 15:44
Another waste of time conversation with Virgin Media agents. What is going on with this company? I have been trying to get an issue resolved for weeks regards not receiving Netflix which is supposed to be part of a package. Have phoned, have messaged, have emailed, have had it escalated, have had ticket numbers. All of which are just a joke as not once has a member of staff got back to me to try and resolve this issue. Staff appear to be highly trained in the art of "fobbing off". What next? Virgin Media are still advertising these packages which is so wrong if they know there is an issue with providing this service.
Anyone on here had any success with getting Netflix provided as part of "Ultimate" package? Only "Ultimate" I have experienced is pain in backside provided by VM.
Any advice on complaining and taking it a step further with outside agencies?
on 24-05-2022 17:53
We are very sorry that you are effected by this, we are aware of the issue and we are doing all we can to get this resolved for yourself and everyone effected.
Thank you.