Netflix

[spirit]

Hi 

I read that Netflix is now included in the top level TV packages. I have just checked (Oomph customer) and it says its active on my account, but how do I access it ? I tried logging into it using my VM username and password and it says it cannot find my email address ? Thanks 

[Tractorboy]

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@Zoie_P wrote:

Hi Jacor, 

Thank you for your reply I am sorry to hear you are having issues with Netflix.

We were aware of an issue affecting some customers activating Netflix as part of their deal; this issue has been resolved and we are in the process of rectifying affected accounts. You should receive an email once your account is resolved with further details.

Zoie

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Here we go again the cut and paste answer from early last week saying its fixed.

Its NOT FIXED !

For those that it was fixed for they did get an email early last week.

Clearly there is another problem that has not been fixed that is affecting umteen users , why are we not being updated on that? A new problem also seems to have been created that has meant cancellation for previous paying users , they should not have been involved in this , clearly a botched fix attemt from VM

Assume we are now waiting for individual fixes based on IT tickets being raised. We should start seeing those shortly ! , but who knows ??

[Betts-4]

Yep ring again after I posted,even had to give them my password to check the account ! Weird but I’ll try anything

changed it now obv

no fix and IT ticket raised and wait another 5 days !

joke 

[Travis_M]

Hi @Betts-4

My apologies for the inconvenience, as advised the issue has been resolved and you should receive an email regarding this as soon as your account has been processed and ready.

Regards

[jacor]

Is there a timeline for these fixes? And is there any account credit for missing services/inconvenience?

[John_GS]

Hi jacor

Thanks for coming back to us. Have you received any emails at all to sign up to Netflix? Have you also checked your online account - virg.in/myVM - for the 'activation' button?

Let me know. 

[Betts-4]

😂

[jacor]

Oh man... No activation button or email no. . 

[Betts-4]

Same here still same issue and has been for weeks.

[Ashleigh_C]

I'm so sorry to hear that you both have not yet had your email or the activation buttons @jacor and @Betts-4. 

This will require me to take a closer look with you both, I am gong to send you both a PM so we can look into this a bit further. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[Betts-4]

Still no access 

anyone else any luck ?