I read that Netflix is now included in the top level TV packages. I have just checked (Oomph customer) and it says its active on my account, but how do I access it ? I tried logging into it using my VM username and password and it says it cannot find my email address ? Thanks
I'm on the Ultimate Oomph package and it doesn't say active on my plan, or in My Virgin Media.
There is though a new Netflix section in MVM, with a link to click on to activate a Netflix plan.
I don't currently subscribe to Netflix, and I'm certainly not going to click on that link to find myself suddenly having to play for Netflix via VM as an additional add on to my UO package.
To me this link is just an expansion of the currently already fully integrated option that customers have previously had to add Netflix to their VM bill.
I suspect that section, or the messaging on the link will be updated to show it will be an extra monthly charge unless you are a new customer or newly contracted customer since 21st March 2022 on either the UV or Biggest TV bundle or Biggest TV Volt bundle.
I really hope I'm wrong and that customers on older packages, or who were on the UV package prior to 21st March can receive the standard Netflix add on for free if they recontract for another 18 months
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge. Learn more
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
I couldn’t help myself if I was you I would have to press that button out of pure curiosity lol mine says active i do share my daughters Netflix but she pays nowt to do with me hopefully vm will shed more light on this
@Dean_C Thanks for this. I seem to be having the same problem but when I called VM (before seeing this post) the person I spoke with didn’t seem to know anything about the issue. Is there any timescale for a fix?