Virgin Media Community

[John_GS]

Hi dark1ne

thanks for coming back to the thread. I am sorry for the longer than expected fix. It's been escalated for you so hopefully all resolved soon.

Kind regards,

[JamesET]

I’m having the exact same issue and have received pretty much the same treatment from Virgin - positive assurance then no emails. Mine has been going on for several months now.

Has any virgin customer tried upgrading from standard (included in the package) to premium subscription (with the additional £5 charge) to see if that refreshes anything?

Alternatively, has anyone removed Netflix from the package then adding it back in (I guess that needs Virgin support I.e to add back in to the bundle for free)

Both of these are pretty basic but with the lack progress from Virgin technical, I’m clutching at straws!!

[Akua_A]

Hi @JamesET,

Welcome to our community forums and thank you for your first posts. Sorry to hear you have been having ongoing issues with your Netflix subscription. I have had a look at our systems and I can see you have recently been in contact with our team who closed a complaint with you regarding this issue. Is there anything else we can help with?

Thanks,