Netflix subscription

[lynette1]

I am repeatedly being charged £15.99 monthly for a Netflix subscription that I do not have. Virgin Media say that I have to contact Netflix who in turn say I do not have an account  and must contact Virgin Media. .Who is correct

[Adri_G]

Hi, lynnette1.
Thanks for taking the time to post on our help forums and welcome back to the community.

We're sorry to hear of the issues with the Netflix subscription charges on your bills although you don't have an account with Netflix, from what we've seen you spoke to our team earlier and we had this raised for resolve.

Could you tell us if the charges for Netflix were on one or more bills you received recently and if those have been corrected for you now?
Happy to assist further, please let us know of any updates.

[lynette1]

The charges have been on four bills. Some of the charges were refunded but more have been taken out on my most recent bill after you had confirmed that this would not happen again

[Ashleigh_C]

Hi there @lynette1 

Thank you for popping back to us and I am so sorry that this has happened. I'd be happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.