Netflix saying they are to cancel my subscription

[MitchyMoo]

Had email to say Netflix are to cancel my subscription but this is part of my package Netflix Standard we only renewed on 24.5.23! what is this all about?!

[Arissa_H]

Hi MitchyMoo 👋🏼.

Thank you for posting, welcoming you back onto our community forum 😊.

Sorry to see there has been some misunderstanding with the Netflix bill.

Have you manged to speak to Netflix direct? If so what have they advised?

Let us know we want to help.

Thank you. 

[MitchyMoo]

Hi There

I am surprised you are asking me to deal with Netflix, my contract is with you, the message advises that they have not received payment from you, se below dated 25.8.23,

Hi,

We were unable to approve your payment for the next billing cycle of your subscription, so we have canceled your membership. However, your current subscription is active until it expires.

[Ayisha_B]

Hi @MitchyMoo,

I'd like to look into this further so will pop you a PM 📩 now to confirm some details.

Thanks and speak soon 😊

[Ayisha_B]

Thanks for your time via PM @MitchyMoo 

I've escalated the issue for you to our back office team who will aim to get this resolved within the next 5 days. 

Let me know if you have any further issues.