Netflix - plan change to Premium constantly rejected

[GenerousZero]

Hello! I’ve been having this exact same issue. Is anyone available to help me? My Virgin Media says I’m on premium but I’m not. Keen to get this sorted as this is what I was promised when I was sold the service.

Thanks!

[John_GS]

Hi @GenerousZero 

Thanks for posting and welcome back to the community.

Sorry to hear you're having issues upgrading to Netflix Premium. 

What happens when you try and upgrade this please? Can you enclose any screenshots of any error messages that appear?

Best,

[GenerousZero]

 

 

 

Hi John!

My Virgin Media thinks I’ve got Premium but I haven’t so can’t try and upgrade myself. I asked Netflix to do it manually and they did but I immediately got an email telling me that it was declined by VM. Some relevant screenshots attached

Paul

[Joseph_B]

Hey @GenerousZero,

Thanks for getting back to us, I can certainly look into this for you, for me to do so I will need to gather some information from you I na quick private message, if you have not used this feature before you can access it via the envelope at the top of your screen.

Speak to you soon. Joe

[Zedsee]

Eventually, someone at virgin switched me back to standard their end and then I could upgrade and it has held ever since 

[GenerousZero]

Just to share what I did that has worked so fellow searchers can see it! I switched my Netflix account (in My Virgin Media) back to standard and then once that had confirmed, switched it back to Premium).  So far so good and kudos to @Joseph_B for the support via DM