Virgin Media Community

[David_Bn]

Thanks for your posts @Zedsee, and a very warm welcome to our Community Forums!

Sorry to hear of the issues you've faced when trying to upgrade the Netflix account.

Do please let us know when you've attempted the workaround suggested by @colinb1950, and if we need to assist further, we'll certainly do our best.

Kindest regards,

David_Bn

[petejigsaw]

I agree with @colin1950 - I had the same issue and it eventually worked, but only during working hours.........

Virgin Media clearly don't like evening or weekend working........

[Zedsee]

I tried today and it went back to standard again

[David_Bn]

Thanks for coming back to me @Zedsee, and I'm sorry to hear this is still ongoing.

Check out the purple envelope in the top right hand corner for a private message from me, and we'll see if there's anything we can do to assist you with this fault.

Kindest regards,

David_Bn