Netflix not showing on my latest bill

[sportagegirl]

I have received my latest bill due for December and for some unknown reason Netflix is not listed as it usually is. I  have the £15.99 version which I have paid through my virgin account for years so why has it been removed and what do I do about it?

[Chris_W1]

Hi sportagegirl, thanks for the message and welcome to the forums. 

Can you log into your Netflix account and click on pay by Virgin Media. 

Chris 

[sportagegirl]

I have logged into Netflix account and it is due through my virgin account on the 22nd November. It is this date every month so why has it suddenly disappeared from my latest bill??

[Chris_W1]

Hi sportagegirl, thanks for the message and sorry to hear that it has disappeared. 

I will send you a private message to look at the account more closely. 

Kind regards 

Chris

[Chris_W1]

Hi sportagegirl

Thanks for messaging us over PM and I am glad to see that we have resolved this. 

Please let us know if you require any further assistance. 

Kind regards

Chris.

[sportagegirl]

Hi Chris

How has it been resolved? Am I getting an amended bill?