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Netflix missing after upgrade - HELP

Joining in

Hi I recently upgraded my Volt package which included Netflix. The new contract also includes netflix. After the upgrade i just get a message to say there is no payment method setup for netflix and cannot access the service. I have called the help line and have got told nothing they can do about it. This is disgusting I am paying for a service but am not able to use it. How can this be solved? Surely all i need is another netflix activation email. NOT rocketscience!!


Forum Team
Forum Team

Hi avantboy, 

Thanks for taking the time to get in touch via the Community. It's great having you on board with us here

We're sorry to hear you've been having an issue with Netflix since you changed packages. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊


Forum Team

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