Netflix missing after upgrade - HELP

[avantboy]

Hi I recently upgraded my Volt package which included Netflix. The new contract also includes netflix. After the upgrade i just get a message to say there is no payment method setup for netflix and cannot access the service. I have called the help line and have got told nothing they can do about it. This is disgusting I am paying for a service but am not able to use it. How can this be solved? Surely all i need is another netflix activation email. NOT rocketscience!!

[Kath_F]

Hi avantboy, 

Thanks for taking the time to get in touch via the Community. It's great having you on board with us here ⭐

We're sorry to hear you've been having an issue with Netflix since you changed packages. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,