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iadom
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Netflix included?

Been with Ntl/VM for well over 20 years. Recently phoned retentions to discuss my bundle. I have now moved to ‘Ultimate Oomph’ with 500 mb BB.

 I have just received my new contract and noticed that the first item in my TV package is Netflix with a green tick against it. Does this mean my bundle now includes access to Netflix?

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Treble1
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Re: Netflix included?

Do you have a screenshot I’m oomph recent but can’t see any mention of Netflix 

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JitteryPinger
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Re: Netflix included?

I believe Netflix can be billed via your Virgin Media account and may of been added as a bonus or offer.

Do you have a Netflix account already? If not then go to the Netflix app on your Virgin TV box and sign up and I believe the included subscription will automatically attach to your new or existing Netflix account.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
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JitteryPinger
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Re: Netflix included?


@Treble1 wrote:

Do you have a screenshot I’m oomph recent but can’t see any mention of Netflix 


Netflix can be billed through a Virgin Media account, its not included with Ultimate Oomph bundle as standard but may have been added as part of an offer for the OP.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

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iadom
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Re: Netflix included?

Thanks for both replies. I have a Netflix account but my subscription lapsed a while ago. TBH when I was on the phone to retentions I was speaking to a very pleasant Asian lady who I assume was in India or somewhere similar. It was a very poor line and due to that, her accent and my hearing I did have difficulty hearing a lot of the conversation.89C1B8F5-07DE-4887-BE52-DD1A0930471C.jpeg

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JitteryPinger
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Re: Netflix included?

Just waiting for the picture attached to be approved by a moderator and yes I know what you mean about call quality with overseas call centers, I had a very bad call with Sky recently and when transferred to UK department the call was crystal clear.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

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iadom
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Re: Netflix included?

Image now up, what do you think?

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JitteryPinger
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Re: Netflix included?

I would say try logging into Netflix using your old account and see if it prompts to activate a Netflix subscription with your Virgin account, otherwise I would wait and see if a staff member can advise further.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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iadom
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Re: Netflix included?

Did try that last night without success, will try again in a few days.