Virgin Media Community

[iadom]

Been with Ntl/VM for well over 20 years. Recently phoned retentions to discuss my bundle. I have now moved to ‘Ultimate Oomph’ with 500 mb BB.

 I have just received my new contract and noticed that the first item in my TV package is Netflix with a green tick against it. Does this mean my bundle now includes access to Netflix?

[Treble1]

Do you have a screenshot I’m oomph recent but can’t see any mention of Netflix 

[JitteryPinger]

I believe Netflix can be billed via your Virgin Media account and may of been added as a bonus or offer.

Do you have a Netflix account already? If not then go to the Netflix app on your Virgin TV box and sign up and I believe the included subscription will automatically attach to your new or existing Netflix account.

[JitteryPinger]

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@Treble1 wrote:

Do you have a screenshot I’m oomph recent but can’t see any mention of Netflix 

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Netflix can be billed through a Virgin Media account, its not included with Ultimate Oomph bundle as standard but may have been added as part of an offer for the OP.

[iadom]

Thanks for both replies. I have a Netflix account but my subscription lapsed a while ago. TBH when I was on the phone to retentions I was speaking to a very pleasant Asian lady who I assume was in India or somewhere similar. It was a very poor line and due to that, her accent and my hearing I did have difficulty hearing a lot of the conversation.

[JitteryPinger]

Just waiting for the picture attached to be approved by a moderator and yes I know what you mean about call quality with overseas call centers, I had a very bad call with Sky recently and when transferred to UK department the call was crystal clear.

[iadom]

Image now up, what do you think?

[JitteryPinger]

I would say try logging into Netflix using your old account and see if it prompts to activate a Netflix subscription with your Virgin account, otherwise I would wait and see if a staff member can advise further.

[iadom]

Did try that last night without success, will try again in a few days.