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Netflix deactivated since taking new contract deal

benbmw1980
On our wavelength

18 months ago I had a problem where my Netflix account was not activated and it kept asking for a payment method. Lo and behold, 18 months later when I took a new deal with Virgin I have the same problem. No activate link on ‘myvm’ app. No support from customer service despite 2, yes 2 complaints logged.

Last time Virgin had to send me a reactivation email, what’s the issue this time?

Seems the call handlers in the Philippines aren’t aware of the issue either, they simply apologise, make false promises about escalating the problem and I hear nothing.

I’m seriously at my wits end.

Can anyone help?

3 REPLIES 3

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hi @benbmw1980,

Welcome back to the forms and sorry to se you are having this issue.

Our team will still be looking into this for you, with regards to the complaints, this process can take up to 28 days for us to look into getting this resolved with you, can you confirm when it was you last raised this with us?

Joe

First complaint was 11/9 and second on 15/9. I would just like my activation email for Netflix and I’m not prepared to wait 28 days for it especially when I have been told the issue should be sorted within 5 days.

why does it take so long to send an activation email?

Hi benbmw1980, 

Thanks for coming back to us here. I've just replied to your thread here: Netflix activation
Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 
Thanks,

Kath_F
Forum Team

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