I have submitted a complaint in regard to being charged for Netflix when I did not sign up to Netflix through Virgin. This started all of a sudden in the summer and Virgin finally admitted there was an error their end and refunded me the money I had paid. I then noticed in October, the charges were continuing! I submitted a second complaint 14/10/23 and heard nothing, I called twice asking for an update and to have a phone call back and nothing. I then get an email (first contact I had) 29/11/2023 and all it says is that I don’t have Netflix on my bill. The service is absolutely ludicrous and embarrassing. I am paying £15.99 per month for something I don’t have!
