Netflix cancelled my membership

[Juniper24]

I’ve had my installation since 13th Feb and the package includes standard Netflix which has been working fine. Yesterday I got an email from Netflix to say it has not been possible to bill my subscription via Virgin media so it’s been cancelled. I can’t get it now . What’s going on?

[Akua_A]

Hi @Juniper24,

Welcome back to our community forums and sorry to hear about your sudden Netflix issue. We can understand the confusion caused. I can see you have recently been in contact with our team regarding this issue and an IT ticket has been raised for you. Please bear with our team while they work on the ticket for you.

Thanks,