I arranged a new contract with virgin which included Netflix in march/ April last year - the £5 extra premium one.
The first month I checked and was not billed by Netflix.
After that I have been charged by Netflix and virgin.
I only check bank statements now and then which is my fault.
Now that I have noticed I complained to virgin.
They have given me £30 credit. I couldn't be bothered fighting for any more.
I have kept the £5 extra virgin Netflix and contacted Netflix to cancel. They told me to sort this through the virgin app.
I have tried this and can't get any message saying I have signed up through virgin - I have to sign in with my Netflix credentials.
Any ideas as I can't face another half hour on the phone dealing with this but I do want my existing Netflix profiles carried over to virgin?