Virgin Media Community

[rory]

I arranged a new contract with virgin which included Netflix in march/ April last year - the £5 extra premium one.

The first month I checked and was not billed by Netflix.

After that I have been charged by Netflix and virgin.

I only check bank statements now and then which is my fault.

Now that I have noticed I complained to virgin.

They have given me £30 credit. I couldn't be bothered fighting for any more.

I have kept the £5 extra virgin Netflix and contacted Netflix to cancel. They told me to sort this through the virgin app.

I have tried this and can't get any message saying I have signed up through virgin - I have to sign in with my Netflix credentials.

Any ideas as I can't face another half hour on the phone dealing with this but I do want my existing Netflix profiles carried over to virgin?

Cheers 

[Kain_W]

Hi rory,

Thanks for your post and welcome back to the community.

Apologies for the issues faced with the Netflix, can I ask are both charges coming from the same selected email?

Also did you previously have Netflix set up via that account?

Regards,

[rory]

Hey.

Cheers for coming back to me.

Both charges are coming from the same email address.

I did change the Netflix email address at some point - not sure when.

But it was okay for at least one month.

Thanks

[Kain_W]

Right okay, thanks for the response.

So we can get this investigated further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,