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Netflix asking me to update payment??

Joining in

Hi, I received a email from Netflix asking me to update my payment information although Netflix is in my bundle. I have spoken with Virgin media who asked me to ring Netflix and cancel my membership but keep the email address. Still not working?

Now virgin are saying that was wrong information. I'm at my wits end as I now have 3 very unhappy kids.

Anyone else ever experienced this issue? Anyone got any suggestions?


Forum Team
Forum Team

Hi @JasonF10 

Thanks for posting and welcome to the community.

Sorry to hear of the Netflix issues.

I'll send you a PM now to assist further.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill