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Netflix added to my account without authorisation

I have like many people have it seems had a Netflix account added to their Virgin account without authorisation.

I have tried to contact Netflix and like all the other people get nowhere as they cannot supply the required information.

I have tried contacting Virgin now 4 times via email and they do not even have the decency to reply.

Am posting here in the hope that someone from Virgin will actually have to common decency to reply and remove the Netflix account from my Virgin billing and refund the money they have taken.

 

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Re: Netflix added to my account without authorisation

Hi Andy9966, thanks for getting in touch.

 

I'm sorry to hear you've had some problems with a Netlfix account on your VM bill. I'd like to help get this sorted, please look out for my PM (the purple envelope) and get back to me when you can so we can investigate further. 

 

Tom