Showing results for 
Search instead for 
Did you mean: 

Netflix activation

Dialled in

I am having a nightmare with getting my Netflix activated. I'm an ultimate volt customer and when the offer was lauched I chatted on Whatsapp with VM to add Netflix to my account. This involved taking out a new contract which has been emailed to me.

I was told I would receive a email with a link to activate Netflix within 24. This didn't arrive. I chatted again via WhatsApp and was this time told I would receive an email within 48 hours. Again this didn't arrive.


In the meantime I had a Netflix tab appear on my virgin media account on the website, with an activation button to click. When I click on this I get an error message saying try again later or try via set top box.

I have had three phone calls to VM help. One said this is a problem that is affecting some customers but offered no solution.

One told me to set up netflix and take a subscription to pay via Virgin Media bill. He said that no money would be taken as I have it included in my package. I did this, and then received an email from Netflix cancelling my membership as the "account could not be billed through virgin media."

I have had another phone call with VM help. They had me clear my cache and cookies. Disconnect my modem from my TV. Try from my phone, a laptop and via the V360 box.

I still cannot get access to Netflix. Has anybody else had this problem and is there a solution. I'm sick of spending hours on the phone, repeating myself, and still getting nowhere. 

284 REPLIES 284

Joining in

Can any mods get in contact regarding a £10.99 credit for me? Other people seemed to have managed this...

Still waiting for the Netflix activation

Hi Denson1508, 

Thanks for using the Community Forums to get your Netflix looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

I've seen your other post in which you state you signed up for a Netflix subscription via ourselves but you've not received the activation email, is that right? 



Joining in

Hi Megan,

Thank you for getting back to me. That is correct I changed my package to include Netflix 03/06 and haven't received the activation email. I've raised this three times but feel like I've been fobbed off each time. It makes sense to credit my bill £10.99 until it is resolved as I already pay for Netflix separately. I can't believe I even have to ask this to be honest. It would be a given for other companies and usually further compensation for time wasted.

Thanks Denson1508, 

Sorry for the frustration your previous conversations have caused 😥 I'll be happy to help further with this!

I'll send over a private message now so that we can get this process started.

Speak to you soon!



Hi Denson1508,

Thanks for chatting with me in our PM's, this has now been resolved for you.

If you need any further help with this particular issue, please come back to this thread so we can help again. 

Anything else, then please create a new thread 😁