Signed up to a new Virgin Media package two months ago which includes Netflix.
I was emailed an activation link which worked for a month, then I was emailed a second link which worked for a second month.
Now when I log into Netflix it asks me to update my payment information as my account is on hold.
I phoned Virgin Media and they told me that a lot of people are having this issue currently where their accounts are being wrongly put on hold. She said that I should receive a new activation link within 24h. Two days passed, nothing. I phoned up again and was told a new link would be sent out again. Two days passed, nothing (I also checked my junk folder).
Phoned up yesterday and the lady on the phone put me on hold for twenty two minutes and then hung up. I phoned again this morning (for the fourth time) and he said that there should be an “activate Netflix” link on the main page of My Virgin Media… there isn’t. Then he said that all he can do is email IT asking why I haven’t been sent a link and he couldn’t give me an indication of how long they will take to respond.
I’m not expecting to hear back to be honest. There seems to be a lot of forums on this so I know that I’m not the only one but I’m on the verge of giving up which is ridiculous because I’m currently paying for a service which I’m not getting.